Return / Refund Policy
We operate a 7 day returns policy service for our customers based in the United Kingdom. To request a return, exchange or refund please complete our returns form. If you are not completely satisfied with your purchase, simply return the item or items to us in their original, unworn condition within 7 days of receipt (within 14 days of receipt for international customers). Please do not remove scarves from their protective wrapping.
Please note that your return should be received by us within this period. We will issue a refund within 28 days. We cannot accept returns of pierced earrings for reasons of hygiene. If you should receive a faulty or damaged item, please notify us within seven days. We will not process claims for goods received as faulty after this period of time.
To arrange a return, or if the item you received is faulty or is not what you originally ordered, please complete our returns form. When we receive this email we will reply with a Return (RMA) number and details of how to return the product(s), along with a return address. We aim to respond within 24 hours. We do not accept unauthorised returns.
If you need to return or exchange an item and you have created an account with us, please log in to your account and from there the products ordered will be listed. Click on the product and then select return or exchange, this will provide you with a form to fill in. We will normally respond within 24 hours with your RMA number.
If you have made a purchase without creating an account, you will need
to contact us so that we may provide you with an RMA number. Please do not return goods without an RMA number as we will refuse unauthorised returns.
The item is your responsibility until it reaches us. For your own peace of mind, we recommend that you request proof of posting when returning the item, or you may wish to select a delivery method that insures you for the value of goods that you are returning. We cannot be held responsible for returns that are lost in transit.
International Customers - If you are returning an item to us for a refund or an exchange then the cost of returning the item to us is your responsibility. Please mark the return clearly as Returned Goods on the customs form.
All products to be returned must be carefully repackaged with their original packing with tags attached and be in an unworn condition. We will not refund goods that have been worn, do not have their original packaging or show obvious signs of abuse. Goods that are returned to us without their original packaging will be refunded less a deduction of 20%. Goods that show obvious signs of wear or abuse will be returned to the buyer. If we are asked to Special Order an item for you from one of our designers, we cannot offer a refund for that item. We do not refund International postage.
Returns received outside the returns period time frame are accepted at the discretion of So Charming and can only be refunded as a store credit.
In the interests of fraud prevention, your refund will be issued by the same method that you paid. Goods are refunded within 28 days.